'Using cellphones since all they did was make calls... barely'

Monday, June 13, 2005

UFONE SUCKS!

I was faced with an extremely absurd situation today. I called the Ufone customer service center to ask for MMS settings and the representative started telling me the settings. He told me something wrong and i corrected him to which he replied 'Sir have you previously worked at Ufone, or do you think you know more than me' I was flabbergasted and replied 'No i was only trying to correct you' he replied with 'sir i can block your number if you misbehave with me' i hung up on him telling him how rudely he was talking to me, the next thing i know, i can't make calls or receive them. and My SMS had stopped working too. I was astonished. How can Ufone give authority to their customer service representative to do something like that, my SIM had truly been blocked! I couldn't even contact the customer service center again! Angrily, i called Ufone up from my landline and told the new representative my story, he found it hard to believe but still promised to forward my complain to the concerned authorities. I request the PTA to look into the matter and see how cellular companies like Ufone can strip a customer of the services they provide without any prior notice and how representatives can misuse their authority.

25 Comments:

Anonymous Anonymous said...

i agree. Customers really need to behave. I worked as a helpdesk agent as one of my jobs and customers were frequently a-holes. i guess blocking access is a bit too far though. But i hope you learned your lesson. We are people too. God bless.

- gamma

9:07 PM

 
Blogger sarah said...

W-H-A-T-E-V-E-R gamaa =S what the hell are you talking bout? you people are supposed to help us not block our sims. and for petes sake, if theres some rude customer it does not give you any authority to block his/her sim. hmpfff.

10:08 PM

 
Blogger zainman said...

gamma i think you didnt read the experience carefully. dude HE was the one that was an a-hole. i talked to him very politely and he had no right to close down my SIM. btw, i complained to the PTA and they responded positively by forwarding the email to Ufone. Ufone has to reply to me and submit a report by the 21st of June. :) lets see what happens..

11:08 PM

 
Blogger silkylines said...

Hi Zain, hope doing well, read all about your unpleasant experience with the ufone customer care,i agree with all you wrote man, in this phase of competition companies like ufone are suppose to provide unmatched customer care services in-order to retain and expand their customers, just eager to know about what happened next regarding your complaint? any response from the customer care regarding your issue, did they try to solve your problem? i hope they better....

1:14 AM

 
Blogger zainman said...

well they called again today and formally apologised, and the representative was truly sorry for whatever happend. He liked my website too, hehe :) but whatever happend will not be easy for me to forget after being a customer for ufone for over a year. i hope the guy who talked to me was taught a lesson..

1:23 AM

 
Anonymous Sherry said...

I want to give you the simple solution of ur problem .. if ufone service provider and staff are such rude and full of authority that that can block the number of any one then simply dont be emotional just go to the other five cellular operators which are i think compitatively better that those of ufone ... service wise and customer care wise too..... just go for another one of the option. forget about Ufone they are simply..................

11:11 PM

 
Blogger zainman said...

dude, my problem is solved. I will shift to Warid when i feel like it. And besides the other customer representatives aren't that good either. Ufone has sincerely apologised to me but what happend must not be forgotten..

12:04 AM

 
Blogger silkylines said...

Zainman, since ufone has appoligized and your problem has been solved, that means they really care about their customers and leaving the whole company just for one stupid customer care representative doesn't seem to be a wise idea and though you know in every company you'll find good and bad employees, we just need to handle our selves according to the sittuation as you did by contacting PTA.. to be honest i've been a customer of ufone for the past three years and they were the ones that pioneered in providing GPRS and MMS facilities to we "Paki" people. this was a good service they started.. so i think they deserve to have a second chance.. what do u really say?

12:33 AM

 
Blogger zainman said...

yes i agree ufone has apologised, but it doesn't mean they care about customers. they only did this because i complained to the PTA. anyway, i had decided to ge Warid way back but this has further strengthened my belief that ufone truly sucks. not just their service but the tariff too.

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Anonymous Anonymous said...

ufone is one of the most sucking service n Pakistan all what these people know is to come up with loads of offers and they want to trick the customers...they need to increase their profits without taking in mind that Customer does not need loads of packages what he needs is a qualiity on time service...UFONE SUCKS...its one of the most ridiculous service in Pakistan who just believe in draining the credit out of the cellphone...

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